Frequently Asked Questions
Discover everything you need to know about our handcrafted Colombian pieces.
Where are Agua by Agua Bendita products made?
Each piece is proudly handcrafted in Colombia by local artisans, utilizing traditional embroidery and high-quality sustainable fabrics to ensure every garment is a unique work of art.
What is your international shipping policy?
We offer worldwide shipping via premium couriers. Delivery times typically range from 3 to 7 business days depending on your location, and tracking information is provided once your order is dispatched.
How do I determine the correct size for my purchase?
We provide a comprehensive size guide on each product page. Our designs often feature a tailored fit; if you are between sizes, we generally recommend sizing up for the most comfortable silhouette.
What is your return and exchange policy?
We accept returns on unworn, unwashed items with original tags and hygiene liners intact within 14 days of delivery. Please note that certain sale items may be marked as final sale.
How should I care for my handcrafted garments?
To preserve the delicate embroidery and fabric quality, we recommend hand washing in cold water with mild detergent or professional dry cleaning. Avoid harsh chemicals and direct sunlight when drying.
Are your production processes sustainable?
Sustainability is at our core. We prioritize eco-friendly materials, support local craftsmanship to reduce our carbon footprint, and implement waste-reduction practices throughout our supply chain.